Contact

We're here to help

Questions about an order, a product, or just want to know more about what we do? Reach out — we respond to every message.

Get in touch

Email: hello@velva.pet
We aim to respond within 24 hours on business days.

Location: Florida, USA
Velvapet LLC is a Florida-registered company. We ship across the United States.

Returns & shipping: 30-day satisfaction guarantee on all products. Not satisfied? We'll make it right — no questions asked.

Common questions

How long does shipping take?
Standard shipping takes 5–7 business days. Free shipping on all orders over $50.

Are your supplements safe for all pets?
Our formulas are designed for dogs and cats. Always consult your vet before introducing new supplements, especially if your pet has existing health conditions or is on medication.

Can I return a product?
Yes — we offer a 30-day satisfaction guarantee. Contact us at hello@velva.pet and we'll arrange a full refund.

Where are your ingredients sourced?
We work with trusted suppliers who meet our standards for transparency, ethical sourcing, and quality testing.